HOW TO ORDER

 

STOCK ITEMS

Step 1.               

Have a look through our collection to see what we have for hire. For enquiries or to order get in touch via our enquiry form, email us directly or give us a call. Once we have discussed your order and we have checked availability, we will issue you with an itemised quote that includes the delivery fee.  

Hire Period. 

Standard orders are for a single event, the hire period covers  a total of three days which includes your single event day, delivery and pick up days.  Hire charges are for a single event day with no charge for delivery and pick-up day. Additional event days hire can be requested and quoted, if you require hire items for more than one single event day, please inform us of this at the point of enquiry. 

Step 2. 

Once you have received a quote from us, please check that the itemised quote is correct and that we have listed all items and quantities requested for order and let us know if we need to make any amendments or you would like to add additional items. Once you have confirmed the quote we will issue you an invoice.

Step 3. 

Once the order is confirmed, we will issue you with an invoice for the total amount and will request a deposit of 20% of the invoice amount (or £200, whichever is greater) this excludes delivery cost. A deposit must be taken to secure the items for your event date. The deposit fee is in addition to the total hire charge and is refundable. 

 

Step 4. 

The total balance, including delivery, must be paid in full a minimum of 28 days prior to the event date. If the order is confirmed less than 28 days from the event, deposit and payment in full including delivery are required to secure your order.

 

Step 5. 

We will allocate you a time slot for deliveries & pick ups at the single location address provided. Once items have been received back by us we will check them over and return your deposit. 

 

 

Further information can be found in our Terms and Conditions, please get in touch with us if you have any questions. 

CUSTOM ITEMS

Step 1.

If you are looking for a bespoke chalkboard or sign have a look at our collection so you get an idea of what type of chalkboards and signs we can provide. Once you know what you want, give us a call and we will be happy to chat through your ideas & requirements. 

Custom orders can take anywhere between 3-4 weeks to make, depending on the size of the order and how busy we are. We will advise on the timeframe on your initial enquiry and confirm on the quote. 

Step 3. 

Once your order is complete we will request the final invoice amount prior to delivery. 

Step 2. 

Once we have spoken through your order, we will provide a full quote, artwork and timeframe for completion. Please ensure you check the artwork and sizes of your chalkboards and/or signs you are ordering. Once confirmed we will issue you with an invoice for the total amount and request a deposit of 20% of the invoice amount to secure the order (excluding delivery). This deposit will be deducted from the total amount. 

Please ensure you have read through our specific terms and conditions for custom orders, these can be found under section 6 of our Terms and Conditions. 

IMPORTANT ORDERING INFO.

 

 

Delivery is free of charge on orders of vintage china up to £100 and within 10 miles of our workshop.

 

Delivery charges are applied to all other orders. 

We currently only deliver within Dorset & neighbouring Hampshire, if you wish to hire items outside of the county, please get in touch with us. 

 

Please provide us with as much information as possible with regards to the delivery address, venue, location of drop off point and access i.e. narrow doorways and stairs.

 

Please keep all packaging that ordered items are delivered in as we will require this for collection and safe transport back to our warehouse.   

See our Terms and Conditions and Deliveries & Pick-Ups page for full info.